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Rivian Chief Software Officer Wassym Bensaid says the company is working on AI features that could order coffee along a driver’s route and proactively diagnose vehicle issues, schedule service and check parts availability. He said the features are being discussed for launch in 2027, but they are not yet available and need more reliability work.
Rivian is developing AI assistant features that could order coffee for drivers and handle parts of the vehicle-service process, Chief Software Officer Wassym Bensaid said in an interview on the Plugged-In Podcast. He said the company is talking about launches in 2027, while stressing that the features need to become more reliable before broader release.
One planned use would let a driver ask the assistant to order coffee from a suitable shop along a route, timed so the drink is ready when the driver arrives. Bensaid described this as a future capability; the report does not say that coffee ordering is available now or identify which coffee businesses or ordering services Rivian would use.
The service-related concept is broader. Bensaid said Rivian’s AI could identify vehicle issues proactively, arrange service appointments and help confirm that a service center has the necessary parts before the owner arrives. He said these steps could make visits smoother for customers and improve Rivian’s service efficiency and costs. The company has not announced specific launch dates or explained exactly how the process would work.
Rivian’s assistant already supports general questions, vehicle controls and integrations with Google Calendar and Gmail, according to the report. Bensaid said some future capabilities are in development but still require reliability improvements. He also acknowledged that current features need continued tuning, including work by Rivian and its partners.
AI Could Change Rivian Service
The planned features would extend Rivian’s assistant from answering questions and adjusting vehicle settings into taking actions across services. Coffee ordering is a consumer-facing example, but automated issue detection and appointment coordination could have a more direct effect on ownership by helping drivers address problems and reducing preparation delays at service centers.
Bensaid also framed service automation as a potential efficiency and cost measure for Rivian, not only a convenience for customers. That is a company goal, rather than a demonstrated result: Rivian has not shared performance data showing how much time or money the system might save. The practical value will depend on the assistant’s reliability, the accuracy of its diagnoses and its ability to coordinate with service operations.
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From Calendar Links to Car Tasks
Rivian introduced its in-house AI assistant in May, presenting it as a system intended to do more than answer chatbot-style questions or control cabin settings. The initial capabilities included Google Calendar integration, which lets drivers make changes to meetings, and Gmail integration followed in October, according to InsideEVs.
Bensaid described a longer-term ambition: enabling drivers to use voice and AI for virtually anything they can currently do through the vehicle’s touchscreen. That is a stated end goal, not a description of what the assistant can do today. The coffee and service examples illustrate how Rivian wants to connect vehicle software with other digital services and company operations.
“We’re very close. We’re talking about things that we will launch in 2027.”
— Wassym Bensaid, Rivian chief software officer, in an interview on the Plugged-In Podcast
Reliability and Rollout Details
Rivian has not supplied firm release dates within 2027, named the vehicles that will receive each feature, or detailed whether all capabilities will arrive together. It is also unclear which third-party services would support coffee ordering and what information the assistant would use to diagnose a vehicle issue.
The company has not described how owners would approve service bookings, how automated diagnoses would be checked, or what happens when the system is uncertain. Bensaid said the features need further reliability work and noted that Rivian is still refining existing assistant functions with help from partners. The stated plans should not be read as a guarantee that every feature will launch on the same schedule.
Reliability Work Before Launch
Rivian’s next step is to keep developing and refining the assistant before making these capabilities broadly available. The company has pointed to 2027 for launches, but has not provided a more detailed timetable. Owners and prospective buyers will need to wait for Rivian to confirm supported vehicles, partner services, rollout timing and how the service workflow will operate.
Key Questions
When could Rivian’s AI order coffee for drivers?
Rivian is discussing a 2027 launch for features in development, including route-based coffee ordering. The company has not announced an exact release date or named participating coffee services.
What could the AI assistant do for vehicle service?
Wassym Bensaid said it could proactively identify issues, schedule appointments and help make sure a service center has the right parts. These capabilities are planned, not confirmed as available now.
What can Rivian’s assistant do today?
According to the report, it can answer general questions, control vehicle functions and connect with Google Calendar and Gmail. Rivian says existing features still need tuning and refinement.
Are the 2027 features guaranteed to launch?
No firm release schedule has been announced. Bensaid said Rivian is talking about launches in 2027, but the features need more reliability work and details about availability remain unclear.
Source: insideevs.com
